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cheapoair Complaint - Refused to compensate me on canceled flights - CheapOair and flight insurance
cheapoair Complaint

cheapoair Complaint

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Refused to compensate me on canceled flights - CheapOair and flight insurance


I booked a round trip flight for my boyfriend and I to florida in February. It was going to be a family vacation. My father fell ill shortly after. Unsure if i would be able to make the trip i purchased insurance through cheapoair from the company travelex. I was supposed to leave for florida on march 23 called the night before to cancel because my fathers condition was worsening. Cheapoair informed me they will NOT refund my trip and i should file a claim through travelex. So i went ahead and did so. After sending in all the paperwork and proof of flight etc, travelex refused to compensate me as well. THERE EXCUSE WAS MY FATHER WAS ALREADY ILL WHEN I PURCHASED THE INSURANCE. My father ended up passing away on apri 28. The day i was supposed to return from my trip. If i wasnt with him those last few days how could i ever forgive myself. It is a complete DISGRACE that both cheapoair and travelex refuse to compensate me the 750 dollars i spent on my flight when i never got to go on the trip and now have lost my father as well. What is the point in purchasing insurnace if DEATH OF A FAMILY MEMBER DOESNT EVEN CONSTITUTE AS A FULL REFUND!! Never again will i use cheapoair or travelex..please people STAY AWAY!!!!!


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